Privacy Policy

1. Introduction

Welcome to Piano Tutorials with Chris Ebute. This Privacy Policy applies to all visitors, students, members and users of our website, Learning Academy, Piano Skill Assessment, downloadable resources and related services. By using our Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our Platform, we may collect:

• Full Name
• Email Address
• Phone Number
• Country of Residence
• Membership Information
• Payment Confirmation Information
• Piano Skill Assessment Responses
• Course Progress
• Downloaded Resources
• Device Information
• Browser Information
• IP Address

3. How We Collect Information

We collect information directly from you when you:

• Create a student account.
• Purchase a membership.
• Download Practice Templates.
• Complete the Piano Skill Assessment.
• Subscribe to our newsletter.
• Contact us.
• Complete forms on our website.

We also automatically collect certain technical information through cookies, analytics tools and server logs to improve the performance and security of our Platform.

4. How We Use Your Information

We use the information we collect to provide, improve and secure our services. Your information may be used to:

• Create and manage your student account.
• Process membership registrations.
• Provide access to purchased courses.
• Send Practice Templates and downloadable resources.
• Deliver Piano Skill Assessment results.
• Respond to enquiries and customer support requests.
• Improve the quality of our courses and website.
• Detect fraud and protect our Platform.
• Comply with legal obligations.

5. Email Communications

When you register, download free resources or become a member, we may send you emails relating to your account, membership, educational resources, practice tips, newsletters and important service announcements. Marketing emails will always include an option to unsubscribe. However, important account and security emails cannot be opted out of while your account remains active.

6. Cookies

Our Platform uses cookies and similar technologies to improve your browsing experience. Cookies may be used to:

• Remember your login session.
• Remember your preferences.
• Improve website performance.
• Understand visitor behaviour.
• Provide website security.

Most web browsers allow you to disable or delete cookies through your browser settings. Please note that disabling cookies may affect certain features of the Platform.

7. Analytics

We may use trusted analytics providers such as Google Analytics or similar tools to better understand how visitors use our website. Analytics information helps us improve our courses, website performance and user experience. Where possible, this information is aggregated and does not directly identify individual users.

8. Payment Information

Payments made through the Platform are processed securely by trusted third-party payment providers. We do not intentionally store your full debit or credit card details on our own servers. Payment providers may collect and process your payment information in accordance with their own privacy policies.

9. Sharing Your Information

We do not sell your personal information. We may share information only where necessary with trusted service providers who assist us in operating the Platform, including:

• Payment processors.
• Email delivery services.
• Cloud hosting providers.
• Analytics providers.
• Customer support tools.

We may also disclose information where required by applicable law, a valid court order or another lawful request from a competent authority.

10. International Users

Our Platform is operated from Nigeria but may be accessed by users from other countries. By using our Platform, you acknowledge that your information may be transferred, stored or processed in Nigeria or other countries where our trusted service providers operate. We take reasonable steps to ensure that such processing is carried out securely and in accordance with applicable data protection requirements.

11. Children's Privacy

Our services are not harmful to children but are primarily intended for individuals who have legal capacity to enter into binding agreements. Where a child uses our Platform, we expect that a parent or legal guardian has authorised and supervises that use.

12. Data Security

We are committed to protecting your personal information through reasonable technical, administrative and organisational security measures. These measures include secure hosting, encrypted connections where appropriate, restricted access to personal information, and regular monitoring of our systems. Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

13. Data Retention

We retain your personal information only for as long as it is reasonably necessary to:

• Provide our services.
• Maintain your membership.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, we will securely delete, anonymise or archive it in accordance with applicable law.

14. Your Privacy Rights

Subject to applicable law, including the Nigeria Data Protection Act, 2023, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where legally permissible.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request restriction of processing in appropriate circumstances.
• Request a copy of your personal information in a commonly used electronic format where applicable.

Requests may be submitted using the contact details provided below. We may request reasonable verification of your identity before processing your request.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or the services we provide. When significant changes are made, we may notify users through our website, by email or by updating the "Last Updated" date at the top of this page. Your continued use of the Platform after such changes constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or the way we process your personal information, please contact us.