Refund & Cancellation Policy

1. Overview

Piano Tutorials with Chris Ebute provides digital educational products and online membership services. Because our products include immediate access to digital lessons and downloadable resources, refunds are governed by this Refund Policy together with our Terms of Service and applicable Nigerian law.

2. Refund Eligibility

Unless otherwise stated at the point of purchase, eligible memberships include a 30-Day Money-Back Guarantee. To qualify:

• Your request must be made within 30 days of purchase.
• You must be the original purchaser.
• Your account must comply with our Terms of Service.
• The purchase must not involve fraud or abuse.

3. Non-Refundable Circumstances

Refunds may be refused where we reasonably determine that:

• Membership credentials were shared.
• Fraudulent payment methods were used.
• There was abuse of the refund policy.
• The account violated our Terms of Service.
• There was an attempt to copy or redistribute course materials.
• The refund request was submitted after the applicable refund period.

4. Abuse of the Money-Back Guarantee

Our 30-Day Money-Back Guarantee is intended to give genuine students confidence when joining Piano Tutorials with Chris Ebute. We reserve the right to refuse a refund where we reasonably determine that the guarantee has been used fraudulently or in bad faith.

Examples of conduct that may amount to abuse include, but are not limited to:

• Sharing membership login details with another person.
• Uploading or distributing our videos, PDFs or other educational resources without permission.
• Using multiple accounts to obtain repeated refunds.
• Using stolen or unauthorised payment methods.
• Making false or misleading statements in support of a refund request.
• Attempting to obtain access to the Platform without paying the applicable membership fee.

Each refund request is reviewed on its own merits, taking into account the circumstances of the purchase and the information available to us.

5. Membership Cancellation

You may cancel your membership at any time. Cancellation prevents future renewals but does not automatically entitle you to a refund for payments already made, except where expressly provided under this Policy or required by applicable law.

Following cancellation, your access to member-only content will normally continue until the end of your current paid subscription period unless your account has been terminated for a breach of our Terms of Service.

6. Refund Processing

Where a refund request is approved, refunds will ordinarily be processed using the same payment method used for the original purchase.

• Processing times may vary depending on your payment provider.
• International payment processing may require additional time.
• Bank processing times are outside our control.

We are not responsible for delays caused by banks, card issuers or third-party payment processors.

7. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same membership or that an incorrect amount has been charged, please contact us promptly. After verifying the transaction, we will take appropriate steps to correct any verified payment error.

8. Chargebacks

If you initiate a chargeback or payment reversal through your bank or card issuer, we reserve the right to suspend or restrict access to your membership while the dispute is being investigated. Where a chargeback is determined to be fraudulent or unjustified, we reserve all rights available to us under applicable law to recover outstanding amounts and protect our intellectual property.

9. Payment Failures

Occasionally, payments may fail because of banking issues, insufficient funds, network interruptions or payment gateway errors. A failed payment does not create any right to access paid content. Access to membership benefits will only be granted after successful confirmation of payment.

10. Promotional Offers

From time to time, Piano Tutorials with Chris Ebute may offer promotional prices, discounts, coupons or special membership offers. Unless expressly stated otherwise, such promotions remain subject to this Refund & Cancellation Policy. Promotional pricing may be withdrawn or modified at any time for future purchases.

11. Membership Upgrades

Students may upgrade from one membership plan to another where such option is made available. Where an upgrade is purchased, any credit or adjustment will be determined solely at our discretion or in accordance with the upgrade offer presented at the time of purchase.

12. Intellectual Property After Refund

Where a refund has been granted, your licence to access members-only content terminates immediately unless otherwise stated. You must not retain, redistribute, upload, sell or continue using members-only materials after your membership has been cancelled or refunded. All copyright and intellectual property rights remain vested in Piano Tutorials with Chris Ebute.

13. Changes to this Policy

We reserve the right to amend this Refund & Cancellation Policy at any time to reflect changes in our services, business practices or applicable laws. Where significant changes are made, we will update the Effective Date shown on this page. Continued use of the Platform after such changes constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions regarding refunds, payments or cancellations, please contact our support team.